This exploratory study is aimed at identifying and exploring the key components of Information\r\nTechnology (IT) capabilities that enable e-banking. It attempts to generate a framework that\r\nillustrates the variables, which led to a specific performance. The performance (independent\r\nvariable) was linked with three dependent variables: Information security (ISec), regularity, and\r\nreliability. The study focused on the ISec factor and its effect on e-banking. This factor was analysed\r\nthrough the confidentiality, integrity, and availability (CIA) elements.\r\nThe study presents the case study of a Libyan bank and the challenges from the ISec perspective. It\r\nexplains how the bank attempted to improve the legacy bank system in terms of raising the level of\r\nCIA elements. The study collected 30 participants� opinions via an online survey. The responses\r\nwere analysed statistically using SPSS software to identify the most important elements for ISec, to\r\nraise the level of e-banking services and also to identify whether these three elements were equally\r\nsignificant or different. Likert scale was used to rate the questionnaire responses.\r\nIntegration was found to be one of the most vital elements, and should be given high priority in any\r\nbank operating in developing countries followed by the confidentiality and integrity elements. To\r\nensure the technical success of e-banking services, banks in developing countries should provide\r\nawareness and training programmes to increase the level of security. Moreover, the banks need to\r\nestablish reliable polices that can control staff behaviour and minimise the level of risk in e-banking\r\nservices.
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